1

Lodged card reconciliation

We provide a monthly reconciliation of your lodged card statement.

2

Administration of frequent traveller programmes.

Including reward generation and issuing of free tickets as authorised by the relevant airlines.

3

VAT reclaim services

We are able to assist with any VAT reclaim services after passengers return from international trips.

4

Management of your complete travel procurement process.

From the formulation of travel policies through to negotiating supplier agreements and providing MIS reports to monitor and review polices.

5

Management of service complaints and supplier queries

All queries and complaints are logged, managed and prompt feedback provided, thereby monitoring delivery of expected service and products.

6

Ongoing training and education

Managed by our sales team in the form of travel workshops and e-newsletters.

7

Quality control of performance and service levels together with policy reviews

Monthly service meetings are conducted to measure our performance to service level agreements and customer satisfaction indexing.